Delivery Policy

1. Introduction and Our Delivery Promise

1.1 Our Commitment

At SwiftDose, we believe that access to quality health and wellness products should never be limited by geography. Our commitment to your satisfaction extends from the moment you place your order to the moment it arrives at your door. This Delivery Policy reflects our promise of reliability, transparency, and care — ensuring that no matter where you are in Zimbabwe, your products reach you safely and on time.

1.2 Our Delivery Promise

1.3 Scope

This policy applies to all products purchased directly from SwiftDose through:

• The SwiftDose website (www.swift-dose.com)
• Social media orders
• Agent-assisted purchases

By placing an order with SwiftDose, customers acknowledge and agree to the terms outlined in this policy.

2. Delivery Coverage

2.1 Nationwide Commitment

SwiftDose offers delivery services across Zimbabwe, with coverage expanding continuously to serve more communities.

2.2 Delivery Zones

Zone 1 — Harare CBD and surrounding suburbs

Order Time	Delivery Time
00:00 – 20:00	Same-day delivery (our target is within an hour)
20:01 – 23:59	Next-day delivery in the morning

Zone 2 — Bulawayo, Chegutu, Kwekwe, Kadoma, Gweru, Bindura, Mutare, Marondera, Rusape, Chinhoyi, Masvingo, Zvishavane

Milestone	Timeline
Order processing	Immediately
Dispatch to courier	Same business day
Estimated delivery	1–2 business days from dispatch

Zone 3 — Victoria Falls, Hwange, Kariba, Chirundu, Plumtree, Chiredzi, Gwanda, Chimanimani, Chipinge, Birchenough Bridge, Beitbridge, Karoi

Milestone	Timeline
Order processing	Immediately
Dispatch to courier	Same business day
Estimated delivery	2–3 business days from dispatch

Zone 4 — Ngezi, Mutoko, Shamva, Binga, Guruve, Mt Darwin, Glendale, Norton, Murambinda, Chivhu, Gutu, Nyamapanda, Murehwa and more

Milestone	Timeline
Order processing	Immediately
Dispatch to courier	Same business day
Estimated delivery	3–5 business days from dispatch

Terms and conditions apply.

2.3 Rural and Remote Areas

For locations not explicitly listed:

• Contact customer care to confirm delivery availability
• Orders may be delivered to the nearest accessible point for customer collection

3. Delivery Fees

3.1 Fee Structure

Exact fees are displayed at checkout before payment confirmation.

4. Order Tracking and Communication

4.1 Tracking Capabilities

SwiftDose provides tracking information for all orders.

4.2 Real-Time Tracking

For orders delivered via partnered couriers, customers receive a tracking link for real-time updates.

5. Customer Responsibilities

5.1 Accurate Information

Customers are responsible for providing accurate and complete delivery information.

5.2 Delivery Availability

Customers are responsible for:

Responsibility	Description
Availability	Being present or arranging a representative at delivery time
Contact Readiness	Responding to calls or messages from delivery personnel
Access Provision	Ensuring delivery personnel can access the delivery location
Identification	Providing order confirmation or identification upon receipt

6. Failed Deliveries

6.1 Reasons for Failed Delivery

Reason	Description
Incorrect Address	Address provided is incomplete or inaccurate
Unreachable Contact	Phone number is incorrect or not answering
Customer Unavailable	No one available to receive order during delivery attempts
Access Issues	Delivery location cannot be accessed
No Response	Customer fails to respond to communication attempts

6.2 Failed Delivery Resolution

Scenario	Resolution
First attempt failed	SwiftDose contacts customer to reschedule
Failed delivery due to customer error	Additional delivery fees may apply for rescheduling
Failed delivery due to SwiftDose error	SwiftDose covers rescheduling costs

6.3 Unclaimed Orders

If an order remains unclaimed after:

• 2 days from final delivery attempt (Zones 1–3)
• 3 days from final delivery attempt (Zones 4–5)

The order will be returned to SwiftDose. Customers may:

• Request reshipment (additional delivery fees apply)
• Receive refund, less shipping costs (if applicable)

7. Limitations and Force Majeure

7.1 Circumstances Beyond Control

SwiftDose is not liable for delivery delays or failures caused by:

Category	Examples
Weather	Flooding, storms, extreme weather conditions
Infrastructure	Road closures, bridge damage, power outages
Regulatory	Government restrictions, curfews, travel bans
Security	Civil unrest, public safety situations
Courier	Third-party operational disruptions
Natural Events	Earthquakes, floods, other natural disasters

7.2 Communication Commitment

In the event of delays caused by circumstances beyond SwiftDose's control:

• Customers will be notified as soon as SwiftDose becomes aware of the issue
• Estimated resolution timelines will be provided
• Regular updates will be shared until resolution
• Alternative delivery arrangements will be explored where possible

8. Policy Updates

8.1 Right to Modify

SwiftDose reserves the right to update or modify this Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting to the SwiftDose website.

8.2 Applicable Version

The version of this policy in effect at the time of order placement governs all delivery aspects for that order.

9. Contact Information

For delivery-related queries, order tracking, or issue reporting:

By placing an order with SwiftDose, customers acknowledge and agree to the terms outlined in this Delivery Policy. This Delivery Policy is effective 01 March 2026. SwiftDose reserves all rights not expressly granted herein.